🔄 Refund & Return Policy

Thank you for shopping with Gloowshinne! We want you to enjoy a seamless experience. This Refund & Return Policy explains how returns, replacements, and refunds are handled.

1️⃣ Eligibility for Returns

Products are eligible for return if:

• The product is damaged, defective, or not as described 🛠️.
• Incorrect product was delivered 📦.
• Item has missing parts or accessories ❗.
• Return request is raised within 2 days of delivery.
• The item is unused and in original packaging with tags intact 📦✨.

❌ Non-returnable items:

• Personal care & hygiene products
• Innerwear, lingerie, and swimwear
• Perishable goods
• Customized or personalized items

2️⃣ Return Process

1. Submit a return request through your account or email us at support@gloowshinne.com✉️.
2. Include Order ID, photos/videos (if damaged), and reason for return 📸.
3. We review requests within 24–48 hours ⏱️.
4. Once approved, pickup will be arranged by our courier partner 🚚.

3️⃣ Replacement Policy

Replacement is provided if:

• The item passes quality checks ✔️.
• The same product/color/size is in stock.

If unavailable, a full refund will be issued 💰.

4️⃣ Refund Policy

Refunds are processed after quality inspection of the returned product.

⏳ Refund Timelines

• UPI: 1–4 business days
• Cards: 5–10 business days
• Net Banking: 3–7 business days
• COD: Refunded via bank transfer or store credit (10–15 days)

⛔ Refund may be denied if the returned item is used, damaged, or missing accessories.

5️⃣ Order Cancellation

• Orders can be cancelled before they are shipped ❌.
• If already shipped, cancellations are not allowed, but you may request a return after delivery.
• Prepaid cancellations are refunded as per refund timelines.

6️⃣ Exchange Policy

You can request an exchange for:

• A different size
• A different color (if available)

7️⃣ Damaged or Incorrect Products

• Report issues within 24–48 hours of delivery 🕒.
• Provide photos/videos for verification 📷.
• We will replace the item or issue a full refund.

8️⃣ Important Notes

• Items returned without approval may be rejected 🚫.
• Product must include all accessories and original packaging 📦.
• Multiple returns for the same order may be restricted.
• Refund amount may be adjusted if the product is returned in bad condition.

9️⃣ Contact Us