🛍️ Return & Exchange Policy

At Kosabomkai Private Limited, your satisfaction means everything to us. If you're not completely happy with your purchase from gloowshinne.com, we’re here to make it right.

✅ Eligibility for Returns

• Items must be returned within 2 days of delivery.
• Products must be unused, unwashed, and in original packaging with all tags intact.
• Cosmetics and skincare items must be sealed and unopened for hygiene reasons.
• Jewellery must be returned in its original box without signs of wear.

🔄 Exchanges

• We offer exchanges for size or color variation (subject to availability).
• If the desired item is unavailable, you may choose a refund or store credit.

🚚 Return Process

• Email us at support@gloowshinne.com with your order ID and reason for return.
• Our team will guide you through the pickup or drop-off process.
• Once we receive and inspect the item, your refund or exchange will be processed within 5–7 business days.

💸 Refunds

• Refunds are issued to the original payment method.
• Shipping charges are non-refundable unless the item was defective or incorrect.
• Prepaid order refunds may take 7–10 business days to reflect.

⚠️ Non-Returnable Items

• Final sale items
• Gift cards
• Personalized or custom-made products

🛡️ Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We’ll make your replacement or refund a priority.